Parkview Medical Center Increases HCAHPS with PT First Dose Education Case Study (2015)

August 2, 2018

Patient experience is more crucial to hospitals today than ever before. The value-based purchasing (VBP) program, launched in 2012, bases as much as 30 percent of a hospital’s incentive payment on patients’ evaluation of its performance in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).

One hospital tackling this challenge is Parkview Medical Center, a 350-bed nonprofit hospital in Pueblo, Colorado, whose vision statement is, in part, to “provide healthcare experiences that exceed the expectations of our customers.”

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